CHATBOT KNOWLEDGE - DO NOT SHARE!
LAST UPDATED : 20/01/2026 : ANDREW
THE FOLLOWING DATES LISTED MEANS THERE IS A WEDDING OR FUNCTION ALREADY BOOKED THEREFORE THESE DATES ARE NOT AVAILABLE
##2026 WEDDINGS BOOKED
Saturday 3rd January 2026 - Shelley (function)
Sunday 18th January 2026 - Shelley (function)
Saturday 24th January 2026 - Shelley (function)
Saturday 31st January 2026 - Shelley (function)
Saturday 31st January 2026 - Grove (function)
Thursday 5th - Sunday 8th February 2026 - Shelley & Grove (function)
Saturday 14th February 2026 - Shelley (function)
Friday 20th & Saturday 21st February 2026 - Shelley (function)
Friday 27th February 2026 - Grove (function)
Friday 6th March 2026 - Grove (function)
Sunday 8th March 2026 - Shelley (function)
Sunday 8th March 2026 - Grove (function)
Sunday 15th March 2026 - Shelley (function)
Saturday 21st & Sunday 22nd March 2026 - Shelley (function)
Saturday 21st & Sunday 22nd March 2026 - Grove (function)
Saturday 28th March 2026 - Shelley (function)
Tuesday 7th April 2026 - Grove
Friday 17th April 2026 - Shelley (function)
Saturday 18th April 2026 - Shelley (function)
Friday 24th April 2026 - Shelley (function)
Sunday 26th April 2026 - Shelley (function)
Friday 1st May 2026 - Shelley
Saturday 16th May 2026 – Shelley
Saturday 23rd May 2026 – Shelley
Monday 25th May 2026 - Shelley
Thursday 28th May 2026 - Grove
Friday 29th May 2026 - Shelley (function)
Saturday 6th June 2026 - Shelley
Friday 12th June 2026 - Grove (function)
Saturday 13th June 2026 - Shelley (function)
Saturday 20th June 2026 - Shelley (function)
Saturday 20th June 2026 - Grove
Saturday 27th June 2026 – Shelley
Saturday 11th July 2026 - Shelley
Friday 17th July 2026 - Shelley (function)
Saturday 25th July 2026 - Shelley
Saturday 1st August 2026 - Shelley
Saturday 8th August 2026 - Shelley
Tuesday 11th, Wednesday 12th & Thursday 13th August 2026 - Shelley (function)
Tuesday 11th, Wednesday 12th & Thursday 13th August 2026 - Grove (function)
Saturday 15th August 2026 – Shelley
Sunday 16th August 2026 - Shelley (function)
Saturday 22nd August 2026 - Grove
Friday 28th August 2026 – Shelley
Saturday 29th August 2026 - Shelley
Sunday 30th August 2026 - Shelley
Thursday 10th September 2026 – Grove
Friday 11th September 2026 - Shelley (function)
Friday 18th September 2026 - Shelley (function)
Sunday 20th September 2026 - Shelley (function)
Sunday 20th September 2026 - Grove (function)
Saturday 3rd October 2026 – Shelley
Saturday 10th October 2026 – Shelley
Friday 30th October 2026 - Shelley (function)
Tuesday 3rd November 2026 - Shelley
Friday 27th November 2026 - Shelley (function)
##2027 WEDDINGS BOOKED
Saturday 23rd January 2027 - Shelley (function)
Thursday 4th - Sunday 7th February 2027 - Shelley (function)
Thursday 4th - Sunday 7th February 2027 - Grove (function)
Wednesday 10th February 2027 - Shelley (function)
Sunday 7th March 2027 - Shelley (function)
Sunday 23rd May 2027 - Shelley
Saturday 26th June 2027 - Shelley
Saturday 3rd July 2027 - Shelley
Saturday 10th July 2027 - Shelley (function)
Saturday 21st August 2027 - Shelley
Saturday 25th September 2027 - Shelley
Saturday 11th December 2027 - Shelley
##FAQ
Q:Location and Accessibility?
A:Conveniently located less than a mile from Retford train station, the West Retford Hotel offers direct train connections to Doncaster and Sheffield. For those traveling by road, we are a mere 5 minutes from the A1 and within 20 minutes of the M1. Couples and families from both the north and south will find our location ideal, with easy access to Worksop, Lincoln, and Doncaster.
Q:What's your post code?
A:Our postcode is DN22 7XG
Q:Whats your company number?
A:Our company number is 05372392
Q:Do you have a defibrilator
A:Yes it located behind the main reception
Q:Whats your VAT number
A:
Q:How much is breakfast
A:A cooked English brekfast costs £12.50 if booked at the same time as your room booking, otherwise the price is £14.95
Q:Do you provide fans?
A:Yes, fans can be provided
Q:Are you on social media, facebook, tiktok etc?
A:Yes we are.
https://www.instagram.com/westretfordhotel/
https://www.fadebook.com/westretfordhotel/
Q:Do you have a what3words address?
A:Yes we do, its https://w3w.co/gaps.orders.quest
Q:checkin?
Q:check-in?
Q:checkout?
Q:check-out?
A:You may check-in from 2:00pm and you must check-out by 11:00
Q:Do you have a swimming pool?
A:We do not have a swimming pool
Q:Do you have air-conditioning
A:We do not have air-conditioning in bedrooms however it is available in the restaurant and function rooms.
Q:Do you have a gym or spa?
A:We dont have a gym or spa however we can reccomend 180Fitness just a short walk from the hotel. https://www.180fitness.co.uk/?westretfordhotel
Q:History?
A:We understand that the main part of the hotel was built in 1762. The only tangible evidence for this date is a well preserved ram’s horn with “1762” scratched on it which is reputed to have been discovered in the foundations a number of years ago when some alterations were being carried out.
Q:Who was the first owner
A: The first owner, and builder, of the house was Alexander Emerson
Q:Are there trees?
A:trees in the grounds matured and today include three cedars, several tall beeches, many chestnuts and elms, and the almost legendary tulip tree. Most of these trees are as old as the house and some of them, like the tulip tree and the mulberry tree, are dying of old age. Last year we planted a young tulip tree which should be mature enough to bear its remarkable flowers before the present one has to come down – or falls down.
Q:Prices ?
A:All published rates include VAT or local service charges at the current rate. Accommodation rates are per room per night with meal plans as indicated.
Q:Why do bedroom prices change?
A:The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
Q:Availability ?
A:All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price.
Q:Bookings?
Q:reservations?
A: Bookings must be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full pre-payment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
Q:arrival?
Q:departure?
A:Arrival and departure
Bedrooms are usually available from 2pm local time on the day of arrival. Check out is by 11.00am local time. There may be occasions, at times of high demand, when our Clients can check in and use all the hotel facilities, but the bedroom is still being prepared.
Q:Car parking
A:Our car park is free to residents. The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises.
Q:Cancellations, amendments and non-arrivals?
A:When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
Except where a booking has been made using the hotel’s advance purchase rates or wedding packages, there is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 2.00pm local time on the day before arrival (please note that group bookings’ cancellation policy is different. Contact the hotel for details).
Q:Payment?
A:Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel. Upon arrival the Hotel reserves the right to request preauthorisation of the Client’s credit or debit card or where payment is to be by cash, request the Client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
Q:Do you take credit cards?
A:All major credit and debit cards are accepted. We regret that personal cheques are no longer accepted.
Q:Invoice?
A: All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
Q:Children?
A:Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel.
Q:Do you have disabled rooms ?
A:We have a limited number of disabled guest rooms. However we do have ground floor rooms which are very spacious. We also have ramps into the main hotel and accommodation. There is also a disabled toilet on the ground floor of the hotel.
Q:Are Dogs and other pets allowed?
A:Pets are not accepted in any areas of the hotel or its grounds, with the exception of guide dogs. Clients and guests are asked to check in advance with the Hotel.
Q:Behaviour ?
A:The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
Q:Discrimination?
A: It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
Q: External purchases ?
A:No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
Q:Comments and complaints ?
A: Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. E-mail: gm@westretfordhotel.co.uk
Q:Damage to hotel property?
A: We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
Q:Removal of hotel property ?
A:We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
16c. Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Q:Insurance?
A: The client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
18. Data protection
The information provided by the Client may be processed by us for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information. Click here to view our Privacy Statement
Q:Data Protection?
A:For your protection we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
Q:Telephone calls ?
A:Telephone calls may be recorded and monitored for training purposes.
Q:Accessability?
A:West Retford Hotel is committed to providing an appropriate service for prospective guests with disabilities and mobility limitations. All public facilities are on the ground floor with full disabled access, including a dedicated disabled toilet with wheelchair access. The hotel has 63 bedrooms and a fully disabled toilet is available in the restaurant or near the Shelley suite. We welcome enquiries from guests with limitations or disabilities, so we can discuss their specific requirements and make all reasonable attempts to assist.
Q:Car Parking?
A:Tarmac car park, all on one level and well marked out,Free parking for approx 120 cars. Drop off point and three spaces reserved for guests with disabilities located as close as possible to the entrance
Q:cctv?
A:Car park covered by CCTV and well lit
Q:luggage?
A:Luggage assistance is available at all times
Q:dogs?
A:Assistance dogs are welcome in all areas
Q:smoke detectors?
A:The hotel is fitted with smoke detectors in all bedrooms and public areas
Q:fire alarm?
A:The hotel is fitted throughout with a fire alarm, which is audible only, and tested each Monday at 11am
Q:fire escape?
A:The main fire escape is situated on the exterior of the building.All fire exits and fire assembly points are clearly marked
Emergency procedures are posted in each bedroom and in the guest compendium
Q:emergency?
A:If you would like assistance in the event of an emergency, please notify Reception when checking in and tick the box on your Registration Card. All emergency information can be communicated verbally on request
##general
Q:How do I make a reservation?
A:To make a reservation you can call our reservations team on 01777 706333 or alternatively click ‘Book Now’ at the top of the website.
Q:Are the prices quoted per room or per person?
A:All prices are per room unless stated otherwise
Q:Is breakfast included?
A:Breakfast is included on any Bed & Breakfast Rate and our overnight packages, we do also offer a room only rate for stays at the hotel.
Q:Is payment taken straight away from my card?
A:We take a card to guarantee your reservations with us, certain overnight stays such as packages require pre payment which our reservations team will discuss with you at the time of booking.
Q:Is it safe to use my credit card?
A:Yes, our reservations system is PCI compliant meaning your details are stored securely ensuring it is only used in line with our booking terms and conditions.
Q:Do you require payment of a deposit?
A:Some overnight packages require a deposit to confirm the reservation, our reservations team will discuss with you at the time of booking.
Q:Which payment methods do you accept?
A:We accept all major credit/debit card providers and cash.
Q:Are taxes included in the total quote?
A:Yes, VAT at the current rate is included in the total price quoted.
Q:Are booking fees charged?
A:No, the price quoted is the price for the room for the date requested
Q:How can I get a copy of my receipt/invoice?
A:You can get a copy of your receipt/invoice by calling our reservations team on 01777 706333 or via email at reservations@westretfordhotel.co.uk
Q:I’m booking for someone else, how can I pay for their stay?
A:You can pay for a stay with us by calling our reservations team on 01777 706333, who will be able to take payment from a card over the telephone.
Q:I can’t find the dates I am looking for, what should I do?
A:Please call our reservations team on 01777 706333 who will be happy to help.
Q:The website is not working correctly, what should I do?
A:Please call our hotel on 01777 706333 where a member of our team will be happy to deal with your request.
Q:How will I know my booking is confirmed?
A:You will receive an email confirmation to the email address provided at the time of booking.
Q:I haven't received my email confirmation, what should I do?
A:You can request for this to be re sent by calling our reservations team on 01777 706333 or via email at reservations@westretfordhotel.co.uk
Q:There is a mistake in my confirmation/I want to amend my booking?
A:You can inform us of any changes required by calling our reservations team on 01777 706333 or via email at reservations@westretfordhotel.co.uk, quoting your booking reference if possible.
Q:What is the cancellation procedure?
A:For standard stays cancellation is 5pm the day before your date of arrival. Please note pre paid/advance purchase rates are non refundable and non transferable. All our overnight packages and offers carry their own cancellation policies which will be outlined in your booking confirmation.
Q:Will I be charged a cancellation fee?
A:If your cancellation is past the cancellation period and/or against the cancellation policy shown in your booking confirmation, the full payment will be charged to the card provided.
Q:How to make a group booking?
A:Please call our reservations team on 01777 706333 to make a group reservation.
Q:What time is check in/check out?
A:Check in is from 2pm on the day or arrival and check out is 11am on the day of departure.
Q:What time is breakfast/lunch/dinner?
A:Breakfast is served Monday to Friday 6.30am until 9.30am and Weekends & Bank Holidays 7.00am until 10.00am
Q:lunch time
A:Lunch is served Monday to Sunday 12pm until 2.30pm
Dinner is served daily 5.30pm until 9pm Monday to Sunday
Q:What are the bar/restaurant opening hours?
A:Our Chatsworth Bar is open 12pm until 11pm Daily to non residents and our Orangery Restaurant is open Daily from 5.30pm for Dinner.
Q:How many children to a room?
A:Our largest family room can sleep two adults, two children with room for a travel cot.
## Hotel
Q: Are cots available?
A: Yes, we have travel cots available.
Q:Do children pay for breakfast?
A: Yes, children under 12 are charged £7.50 for breakfast and children under 2 years are complimentary.
Q:Where can I find transport details?
A:If you call the hotel on 01777 706333 a member of our team can best advise you which local transport companies to use to get to and from the hotel.
Q:What is the approximate cost of a taxi from the hotel to town/airport?
A:We recommend calling a local taxi company to quote for this, alternatively contact the hotel on 01777 706333 where a member of the team can look into this for you.
Q:Is car parking available
A:Yes, we have over 120 complimentary car parking spaces
Q:Can I leave my luggage in the reception if I arrive before check-in starts?
A:Yes, please speak to our reception team on arrival who will arrange this for you.
Q:Can I request to have flowers/chocolates/wine put in the room?
A:Yes, please call the hotel on 01777 706333 where a member of our team can talk through options available and arrange this for you.
Q:Does the hotel accept animals?
A:The hotel is a pet free hotel with guide dogs being the exception.
Q:I stayed at your hotel and forgot something in my room. How can I get it back?
A:Please call the hotel on 01777 706333 or email our reception team reservations@westretfordhotel.co.uk, please include the date of your stay and name in the email.
Q:I stayed at your hotel and forgot to take my receipt. How can I get it?
A:You can get a copy of your receipt/invoice by calling our reservations team on 01777 706333 or via email at reservations@westretfordhotel.co.uk
Q:Where should I direct a complaint?
A:Please call the hotel on 01777 706333 and ask to speak to a member of management or alternatively you can email gm@westretfordhotel.co.uk
Q:I want to speak to someone, how can I make contact?
A:Please call 01777 706333, or alternatively click the ‘Let’s Chat’ link on the bottom right of your screen.
Q: How do I make Payment
A: We have several different methods of payment which are explained on arrival. Upon check-in you have the choice of paying CASH, CREDIT CARD or DEBIT CARD.
If you are paying by card you will have the option of charging food and drink to your room by simply presenting your “CHARGE CARD” which you are given at check-in. This is a common method of payment in hotels all over the world and essentially guarantees that funds are available on the given card upon check-out. No money is actually taken until check-out.
Q:What is a pre-authorisation?
A: A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account.
Q:Bedrooms
A:Our spacious and comfortable bedrooms are situated in our Georgian house next to the main hotel or in our traditional cottage block.
Q:How many bedrooms
A:Here at the Best Western Plus West Retford Hotel we offer traditional comforts and service. The hotel comprises of 63 bedrooms in total
Q:Do you have new refurbished bedrooms?
A:we have a rolling programme of re-furbishment to ensure our standards are continuingly improving. You have a choice of bedrooms which are standard, cottage, feature and four poster suite.
Q:Smoking rooms
A:Please note all our rooms are strictly NO SMOKING.
Q:Breakfast in bed?
A: We offer full room service facilities, with a good selection of meals from our special menu. For a relaxing start to the day, why not book breakfast in bed!
Q: do you have a lift?
A:Please note there is no lift available to rooms on the first floor. Ground floor rooms are available, please ask when booking your rooms.
Q: restaurant
A: Our Orangery Restaurant is a beautiful setting to enjoy a lunch or dinner with family & friends. High ceilings with an abundance of natural light gives a fresh atmosphere to any occasion.
Q:Lunch times
A:Lunches are served between 12pm -2.30pm each day and dinner between 5.30pm-9pm.
Q:Sunday Lunch
A: We offer a fantastic traditional Sunday Lunch with a choice of locally sourced meats and vegetables followed by a selection of our wonderful desserts.Served every Sunday between 12pm-3pm
Q:Do I have to be staying at the hotel to use the bar or restaurant?
A:Non-residents are welcome to dine in the restaurant and use the bar, we do advise to book the restaurant to avoid disappointment.
###########WEDDINGS
1. Q: What happens after I have paid my deposit?
A: Two copies of your contract with our terms & Conditions will be posted out to your home address, please read through the contracts carefully, sign them both and then return a copy to the hotel, this must be done within 4 weeks of the contract date to guarantee the booking.
2. Q: What happens after I have returned my contract?
A:You will not hear from us until we require the 2nd stage deposit of £1000 this is required 3 months prior to your wedding as stated in your contract with us. We will then contact you around 2 months / 8 weeks before your wedding to make a final details appointment, this is when we do a 1st draft of the final details and sort timings, numbers, theme and extras etc. This is then typed up and a pro-forma invoice will be drawn up and sent with the plan details. If you need to get in touch with us for any reason, please ring 01777 706333 or email sales@westretfordhotel.co.uk we are more than happy to help and answer any questions or queries.
3. Q: How far in advance should I mail out the invitations?
A: Wedding invitations should be mailed out about twelve to eight weeks prior to the event. Many brides also mail out a “save the date” card, which can be sent up to a year in advance. You should always try to give some extra notice to those who will be coming from out of town.
4. Q. What time do I invite evening guests?
A: We usually suggest evening guests be invited from 7pm – 7.30pm.
5. Q: What time can guests check in to their rooms?
A: Check in time is from 2.00pm on the day of arrival, a guest can request an early check in from 12.00 noon on the day of arrival this is subject to availability. Guests are advised that early check in may not be guaranteed until 2 days prior to the date of the wedding, there would be an additional cost of £20.00 per room
6. Q: Do guests get a reduced bedroom rate?
A: Yes all of our wedding guests receive a discounted rate
£110.00 Double/Twin Bed & Breakfast 1 night £90.00 single B&B 1 night We also offer a 2 night package where your guests receive a 50% reduction for the first night’s stays £165.00 Double/Twin Bed & Breakfast 2 nights £135.00 Single B&B 2 nights Executive rooms carry a £20.00 per room supplement
7. Q: Do you have family rooms?
A: Yes we have a number of family rooms available; all our family rooms have a double bed & a full size single bed & room for a cot or Z bed £110.00 Family room 2 adults plus a supplement for each child sharing Under 2 years FOC Over 2 year’s £10.00 supplement Page 2 of 4
8. Q: Do we get an allocation of rooms?
A: Yes an allocation will be made when you have paid your deposit, allocations vary from 5 – 20 rooms. The size of the allocation will depend on your requirements & the size of your wedding party. Once the allocation has been filled more rooms can be added if available. These rooms will also be charged at the discounted wedding rate
9. Q: Will we get charged for any rooms not taken in our allocation?
A: Any rooms not sold in your allocation will automatically be released 4 weeks prior to the date of your wedding
10. Q: What time can the Bride & Groom check into their room?
A: The Bride & Groom on the day of their wedding can check into their room from 12.00 noon
11. Q: I have booked the Fairytale package – what menu is included?
A: All fairytale packages are inclusive of Menu 1 or Menu 2 from our brochure
12. Q: Am I allowed to pick any other menu?
A: You can upgrade to any other menu in our brochure, but this will incur a menu supplement per person.
13. Q: What if I have vegetarians attending my wedding?
A: We will plan & pre-order a vegetarian meal for any guests who cannot eat meat and also any guests who have any dietary requirements, this will be done at the planning stage when we do your wedding details – there is a vegetarian menu included in your brochure to give the guests.
14. Q: When do I pay the final balance for my wedding?
A: The balance of your wedding must be paid for 14 days prior to the date of your wedding
15. Q: Can we have confetti? A: Only bio degradable confetti can be thrown in the gardens
16. Q: Do you have a wedding fayre at the hotel?
A: We hold two weddings fayres each year, usually one in early spring & one in autumn. Each Bride & Groom will receive an invitation to attend the wedding fayre. Admission is free.
17. Q: Am I allowed to add extra guests to my package?
A: Yes subject to seating limits of the function suite you have booked. Please be aware when adding extra guests (adults or children) on to a package you must provide for them a like for like e.g. the menu cost, drinks package cost & chair cover cost (winter packages same as above plus the cost of a favor will need to be added as well) A child counts as one person
18. Q: Can we bring in our own band / Is live music permitted?
A: Yes - PAT testing & public liability insurance certification will need to be checked in advance of your wedding day. Bands are not permitted to play outdoors and cannot play indoors past 11pm & disco music can play until Midnight. Page 3 of 4
19. Q: Can we have fireworks & Chinese lanterns?
A: Chinese Lanterns are unfortunately not permitted. Fireworks are permitted on certain dates New Year’s Eve & 5th November only, and need to be executed by a specialised firework company.
20. Q: Is VAT included in the price?
A: Yes
21. Q: Can I bring in my own wine & pay corkage?
A: Unfortunately, we don’t offer corkage & don’t allow you to bring in your own wine. Wine can be purchased from our wine list.
22. Q: Can we have a trial meal tasting?
A: You can sample some of the menu dishes, but there is a charge for this service
23. Q: Is there a charge if I pay by credit card?
A: Yes 2.5% will be charged if you wish to pay by credit card
24. Q: Do I receive the Bridal Suite as part of my package
A: If you have bought one of our packages a complimentary feature room is included in your package. If available, you can upgrade and pay for the Bridal Suite which is charged at £249.00 for the night B&B – this includes Champagne breakfast
25. Q: Can I bring in my own caterers? A: External caterers are not allowed
26. Q: Can I bring in my own food? A: A wedding cake or cupcakes are acceptable, no other food items are allowed to brought in.
27. Q: How many canapes can I choose? A: From the list provided you can choose 3 options from the list and these will be brought round after the ceremony.
28. Q: What happens when I stay the night before my wedding at the hotel & are moving to the Bridal suite for the night of my wedding A: You will be required to pack up your belongings into a suitcase & we will move the case to your new room, we are not liable for breakages or any missing belongings
29. Q: The guests round tables - how many do they seat? A: The round tables seat 8 guests comfortably with a maximum of 10 per table. We can fit a maximum of 15 tables, plus the top table in the Shelley Suite and a maximum of 6 tables plus top table in the Grove Suite (upstairs)
30. Q: Will there be another wedding using the Pagoda? A: It is possible that we can have 2 weddings on one day; each wedding will have its own time slot allocated. Page 4 of 4
31. Q: How long does the music to walk to the pagoda need to be? A: This really depends on how fast you walk & how big the procession is. As a rule of thumb a normal CD track is plenty long enough
32. Q: Would we be able to have a sign somewhere advising people where to sit in the ceremony (e.g. propped against one of the statues or a tree, or hanging from a tree)? A: Yes you can provide a sign
33. Q: Could we request that in the ceremony, the chairs are placed behind us and not in a circle around the pagoda please. A: Yes this can be arranged
34. Q: We will have a card box and a guest book. Where will these be placed? A: Inside the room on a separate white linen covered table.
35. Q: Have you got a picture of the top table flower arrangement included? A: There is a good picture of the flower arrangement in the wedding brochure on the top table. Page reference ‘Wedding Rooms & Suites’
36. Q: When/how do we choose flower colours /type etc.? A: At your details appointment which is usually 2 months prior to the date of your wedding we will discuss the flower arrangement colours (you cannot choose individual flower types)
37. Q: What do I do to make an appointment to meet with the wedding co-ordinator? A: Please ring the hotel directly on 01777 706333 then together a mutual agreeable appointment can be made. Appointments are available on weekdays between 9.00am until 5.00pm or a late appointment after 5.00pm can also be made.
38. Q: How long is the top table?
A: The Shelley suite top table is usually 18ft long – maximum of 12 people on top table, the Grove suite 14ft – maximum of 10 people on top table.
39. Q: Is there a microphone available for speeches?
A: Yes there is a microphone available, however we find it is very often not required but we can make it available.
##Wedding Packages
Q: What wedding packages do you offer?
A: We offer the following packages:
- Deluxe Package – £6,500 (available all year in the Shelley Suite)
- Shelley Package – From £3,995 (April to September)
- Shelley Winter Package – £3,995 (October to March)
- Grove Package – From £2,995 (April to September)
- Grove Winter Package – £2,995 (October to March)
Q: What’s included in the Deluxe Package?
A: The Deluxe Package includes:
- Free room hire
- 3-course meal or afternoon tea for 60 guests
- Drinks package for 60 guests (Prosecco on arrival, two glasses of house wine, Prosecco toast)
- Evening buffet (8 items) for 100 guests or BBQ Menu 2 (available until end of September)
- Evening disco
- Top table flower arrangement, cake stand & knife, linen, chair covers or chivari chairs
- Personalised table plan & place cards
- Complimentary suite for the wedding night
Q: What’s included in the Shelley Package?
A: The Shelley Package includes:
- Free room hire (Shelley Suite, April–September)
- 3-course meal or afternoon tea for 60 guests
- Drinks package (Bucks Fizz, 1 glass of house wine, sparkling toast)
- Evening buffet (5 items) for 100 guests
- Feature room for the night
- Decorations, personalised stationery, and use of hotel gardens
Q: What’s different about the Shelley Winter Package?
A: Instead of an evening buffet, this package includes pie & peas for 100 guests. It’s available October to March and includes all other features of the Shelley Package for £3,995.
Q: What’s included in the Grove Package?
A: The Grove Package includes:
- Free room hire (Grove Suite, April–September)
- 3-course meal or afternoon tea for 40 guests
- Drinks package (Bucks Fizz, 1 glass of house wine, sparkling toast)
- Evening buffet (5 items) for 80 guests
- Feature room for the night
- Table décor, cake stand, chair covers, personalised stationery
Q: What’s included in the Grove Winter Package?
A: The Grove Winter Package is the same as the Grove Package but offers pie & peas for 80 guests in place of the buffet. It’s available October to March and costs £2,995.
Q: Can we add extra guests to our package?
A: Yes, additional day and evening guests can be added to any package. Please contact us for pricing.
Q: Are different menus available for the meal?
A: Yes, you can choose from menu 1, 2, 3, or 4, or opt for afternoon tea. Menu choice may depend on your package, and upgrades may incur a supplement.
Q: Are drinks included in the packages?
A: Yes, each package includes a drinks package. The number and type of drinks vary depending on the package selected.
Q: What type of evening food is included?
A: Depending on your package, evening options include a finger buffet (5 or 8 items), BBQ menus, or pie & peas.
Q: Is accommodation included in the wedding packages?
A: Yes, all packages include a complimentary bedroom for the newlyweds. The Deluxe Package includes the Dukeries Suite; others include a feature room.
#########CHRISTMAS
NO INFORMATION JUST YET
######PLACES OF INTEREST
Here’s a curated list of places to explore in and around Retford, organised by category with approximate distances:
🌳 Attractions & Nature
• Idle Valley Nature Reserve (1.5 mi / ~2.5 km) – A 450 ha wetland Site of Special Scientific Interest with peaceful walking trails, birdwatching, café and parking (£3).
• Sundown Adventureland (5.6 mi / ~9 km) – A small theme park for under‑10s with rides and storybook village.
• Clumber Park (National Trust) (7.5 mi / ~12 km) – Historic estate with iconic lime avenues, walled gardens, lakes, and woodland trails.
• Chesterfield Canal towpath (within town) – A scenic riverside stroll right through Retford’s centre.
• Mattersey Priory (4 mi / ~6 km) – Ruins of a medieval Augustinian priory in a quiet rural setting.
🏛 Heritage & Culture
• Bassetlaw Museum (Town centre, ~0.5 mi / <1 km) – Free entry; local history, Pilgrims Gallery, archaeology and garments.
• Retford Town Hall (Town centre, <0.5 mi) – A Grade II‑listed Italianate building from 1868, often featuring art and exhibitions.
• Holy Trinity (Trinity) Hospital (~0.4 mi) – A charming 17th‑century almshouse with landscaped gardens, occasionally open to the public.
• North Leverton Windmill (5 mi / ~8 km) – Fully restored historic windmill; check local opening times.
🛍 Shopping
• High Street & independent shops – Retford’s central area is lined with a variety of high‑street and local boutiques along the canal area.
• Dobbies Garden Centre (~3 mi / ~5 km) – A well‑stocked nursery with plants, garden essentials, and café.
• Bevercotes Country Park shop (~4 mi / ~6 km) – Farm park with a small on‑site shop (clothing, gifts, snacks).
🍽 Pubs & Cafés
• The Bluebell Inn (<1 mi) – Popular with locals; 4.9★ on Tripadvisor.
• The Gate Inn (<1 mi) – Traditional pub with a 4.7★ rating.
• The Sun Inn (Hayton) (~3 mi / ~5 km) – Stylish country pub with open fire and garden bar.
• The King & Miller (Sizzling Pubs) (<1 mi) – Good-value pub food, including veggie options.
• The Boat Inn (Hayton) (~4 mi / ~6 km) – Riverside village pub serving classic meals.
• Wetherspoon (old showroom) (<1 mi) – Spacious, historic-themed pub in a former garage.
🍷 Restaurants & Cafés
• No 5 Restaurant & Wine Bar (<0.5 mi) – Intimate wine bar with tasting events; “a little gem” per reviews.
• Rondo Lounge (<0.5 mi) – All‑day café bar with brunch, cocktails, pet‑friendly vibes.
• The Bees’ Knees (<0.5 mi) – Outdoor‑seating restaurant, 4.8★ in reviews.
• Romans Rest (<0.5 mi) – Outdoor‑seating option with island‑style menu.
• The Brew Shed (<0.5 mi) – Popular café/restaurant with outdoor area.
🚶 Walks & Outdoor Activities
• Hayton – Clarborough Green Lane Walk (~5.75 mi loop) – A gentle rural/green‑lane walk via Boat Inn and canal.
• Daneshill Lakes Country Park (~3 mi / ~5 km) – Walks around lakes with fishing, picnic areas.
• Bevercotes Country Park (~4 mi / ~6 km) – Ideal family-friendly lakeside walks.
• Sherwood Forest (~15 mi / ~24 km) – Ancient oak woodland, visitor centre, “Major Oak” and Rob in Hood lore.
🗺️ Day Trips
• Clumber Park – See above (7.5 mi)
• Sherwood Forest – See above (15 mi)
• Bolsover Castle, Tropical Butterfly House, Go Ape Sherwood Pines (~12–15 mi) – Great for family days out.
######Bar Tariff
Q: How much is a pint of lager?
A: Prices depend on the brand:
- Carlsberg (4.8%) – Half: £3.20 / Pint: £5.50
- 1664 (4.6%) – Half: £3.45 / Pint: £5.75
- Tetley’s Smoothflow (3.6%) – Half: £2.85 / Pint: £5.00
- Guinness (4.1%) – Half: £3.50 / Pint: £6.50
- Somersby Cider (4.8%) – Half: £3.10 / Pint: £5.25
- Poretti (4.8%) – Half: £3.25 / Pint: £5.75
- IPA Defender (4.8%) – Half: £3.50 / Pint: £6.50
Q: How much are bottled beers and ciders?
A: Examples include:
- Peroni 330ml – £5.25
- Budweiser 330ml – £4.95
- Corona 330ml – £4.95
- Fruit Cider 500ml – £6.50
- Carlsberg 0% (non-alcoholic) – £3.75
- IPA – £5.25
- Tonic water 275ml – £3.75
Q: What are the prices of soft drinks?
A:
- Pepsi Max (Pint) – £3.00
- Lemonade – Half Pint: £2.50 / Pint: £3.25
- Harrogate Water – Large: £4.95 / Small: £2.50
- J20 – £3.30
- Red Bull – £4.50
- Appletiser – £3.00
- Cordial – £0.50 per splash
- Soda – Half Pint: £0.75
Q: How much are spirits?
A: (25ml measures unless stated)
- Standard spirits (Gordons Gin, Smirnoff Vodka, Bells, Bacardi, Jack Daniels, Captain Morgans): £4.00
- Jamesons – £4.20
- Southern Comfort / Tequila / Sambuca – £3.75 to £4.00
- Premium spirits:
- Courvoisier XO – £12.95
- Grey Goose Vodka – £6.75
- Monkey Shoulder – £4.75
- Hendricks Gin – £4.95
- Tanqueray Gin – £4.25
- Jagermeister – £3.75
Q: Do you serve wines by the glass?
A: Yes, wines are served in 125ml, 175ml, 250ml and by the bottle.
Examples:
- Viura, Tempranillo Rosé, Tempranillo Red:
- 125ml: £4.45 / 175ml: £5.25 / 250ml: £6.75 / Bottle: £19.95
- Pinot Grigio, Millstream, Merlot:
- 125ml: £4.50–£5.75 / 175ml: £5.75–£6.45 / 250ml: £7.45–£9.50 / Bottle: £21.95–£27.95
Q: How much is Prosecco and Champagne?
A:
- Prosecco 70cl – £26.95
- Small Prosecco 20cl – £9.95
- H Lanvin Brut Champagne – £49.95
- Taittinger Champagne – £69.95
Q: Are drinks prices inclusive of VAT?
A: Yes, all prices include VAT at the current rate.
*All prices and availability are subject to change.*
Q: Who is the General Manager?
A: Pam Stevens is listed as the General Manager.
###Evening Menu
served daily from 5.30pm - 9pm
Food allergies & intolerances
We will do our best to accommodate dietary & allergy requirements, please speak
to a member of our staff about ingredients in your meal when making your order
(v) vegetarian / (vg) vegan / (gf) gluten free / (tgf) tailored gluten free
###Starters
Soup of the Day (v) (tgf) £6.25
homemade rosemary focaccia & french butter
Corned Beef Croquette £6.95
chorizo relish & fried egg
Baked Camembert (v) (tgf) £6.95
hot honey roasted figs, focaccia croutes, apple & plum chutney
Moroccan Hummus & Gluten Free Pitta Breads (v) (vg) (gf) £6.25
balsamic vinegar & basil oil dips
Chicken Sesame Toast £6.95
topped with fresh chillies & spring onion served with soy chilli dipping sauce
Curried Potted Crab (tgf) £6.95
topped with cayenne & pink peppercorn butter, with thick sliced sourdough & charred lemon
Crispy Sticky Chicken Wings £6.95
gochujang mayonnaise, shredded cucumber & toasted sesame seeds
Crispy Buffalo Cauliflower Wings (v) (vg) £6.95
ranch dressing, shredded cucumber & toasted sesame seeds
###Mains
Venison Sausages £17.95
garlic & chive mashed potatoes, braised red cabbage & a confit of carrot & onion ale gravy
Scampi & Chips £15.95
charred lemon, tartar sauce & buttered peas
West Retford Burger (tgf) £17.95
6oz beef patty, topped with bacon jam & Emmental cheese, served in a brioche bun,
homemade burger sauce, bread & butter pickles & red cabbage slaw with homemade chips
Grilled Chicken Burger (tgf) £17.95
topped with smashed avocado, caramelised onions in a toasted brioche bun,
served with red cabbage slaw & homemade chips swap out chicken for grilled halloumi (v)
12 Hour Slow Braised Blade of Beef £18.95
on a bed of beef shin & red wine ravioli, in a grilled black pudding & confit baby vegetable
braising liquor
Grilled Fillet of Salmon (gf) £17.95
on a bed of kimchi fried rice, mixed green vegetables dressed in soy sauce,
topped with a chilli oil fried egg
Vegetable Paella (v) (vg) (gf) £17.95
braised rice cooked in a saffron & smoked paprika stock, served with mixed peppers, broccoli &
sugar snap peas add chicken & chorizo / add mixed seafood £3.95
Sage & Onion Gnocchi Bake (v) (vg) £16.95
bound in a tomato & pesto sauce served with focaccia add grilled chicken / add salmon £3.95
###Grills
served with field mushroom & cherry vine tomatoes, with a choice of homemade chips or
parmesan roasted new potatoes
8oz Rump Steak £21.95
Grilled Chicken £18.95
8oz Barnsley Chop £20.95
Grilled Salmon £19.95
###Sides & Sauces
Homemade Chips £4.95
Red Cabbage Slaw £4.95
Garlic & Chive Mashed Potatoes £4.95
Parmesan Roasted New Potatoes £4.95
Mixed Greens dressed in basil oil £4.95
Vodka & Cajun Battered Onion Rings £4.95
Garlic & Rosemary Focaccia £4.95
Cheesy Garlic & Rosemary Focaccia £4.95
2 Chilli Fried Eggs £4.95
Pink Peppercorn Sauce £3.95
Blue Cheese Sauce £3.95
Hollandaise Sauce £3.95
###Desserts £6.95 each
Chocolate Brownie (v)
honeycomb ice cream, chocolate honeycomb, cookie dough pieces & crushed sea salted pretzels
Raspberry & Vanilla Cheesecake (v)
raspberry macaron, berry compote & white chocolate shavings
Caramelised Chocolate Creme Brulee (v)
topped with seasonal berries & a brandy snap tuille
Tiramisu Torte (v)
amaretto crumb, iced latte ice cream & candied citrus peel
Trio of Sorbet (v) (vg) (gf)
champagne, lemon & orange sorbet served with a winter berry compote & fresh mint coulis
Lemon Tart (v) (vg) (gf)
rich berry coulis, dehydrated raspberry & dark chocolate & gluten free rice crispy clusters
Selection of Ice Cream (v) (gf)
choose between vanilla bean, strawberry, chocolate, iced latte, honeycomb or vegan vanilla
1 scoop £2.95 / 2 scoops £4.50 / 3 scoops £6.95
###Sandwich Selection
all sandwiches are served on focaccia rolls or gluten free pitta bread, accompanied by
shredded lettuce, sliced tomato & red cabbage slaw
Crispy Chicken & Gochujang Mayonnaise £8.95
Brie & Cranberry Sauce (v) £7.95
Smoked Salmon & Dill Cream Cheese £8.95
Nottinghamshire Ham & Tomato Chutney £7.95
Egg Mayonnaise & Peashoots £7.95
Emmental Cheese & Apple Chutney £7.95
BLT (bacon, lettuce, tomato) £8.95
Avocado, Rocket & Vegan Mayonnaise (v) (vg) £8.95
Moroccan Hummus & Caramelised Onion (v) (vg) £8.95
###Bar Snacks & Salads
served daily from 12pm - 2.30pm
Soup & Sandwich £12.95
cup of homemade soup of the day, served with your choice of sandwich
Lean Beef Burger Bowl £13.95
griddled burger bites, fresh garden salad, mature cheddar, burger sauce
Grilled Chicken, Avocado & Bacon Salad £13.95
fresh garden salad, french dressing
4oz Minute Steak £13.95
served medium, peppercorn sauce & homemade chips
Garlic & Herb Brie Bites £6.25
served with cranberry sauce
Seafood Platter £9.95
scampi, calamari rings, potted crab, lemon dressed salad, tartar sauce
Loaded Chips £9.95 each
homemade chips topped with your choice of
Burger Bites, cheese & burger sauce
Crispy Chicken, gochujang mayonnaise
Buffalo Cauliflower, ranch dressing
###Sides £4.95 each
Homemade Chips
Red Cabbage Slaw
Garlic & Chive Mashed Potatoes
Parmesan Roasted New Potatoes
Mixed Greens, basil oil
Vodka & Cajun Battered Onion Rings
Garlic & Rosemary Focaccia
Cheesy Garlic & Rosemary Focaccia
(v) vegetarian / (vg) vegan / (gf) gluten free / (tgf) tailored gluten free
Food allergies & intolerances
We will do our best to accommodate dietary & allergy requirements, please speak
to a member of our staff about ingredients in your meal when making your order
(v) vegetarian / (vg) vegan / (gf) gluten free / (tgf) tailored gluten free
Bar Snacks
West Retford Hotel
Food allergies & intolerances
We will do our best to accommodate dietary & allergy requirements, please speak
to a member of our staff about ingredients in your meal when making your order
##Wedding Packages
Q: What wedding packages do you offer?
A: We offer the following packages:
- Deluxe Package – £6,500 (available all year in the Shelley Suite)
- Shelley Package – From £3,995 (April to September)
- Shelley Winter Package – £3,995 (October to March)
- Grove Package – From £2,995 (April to September)
- Grove Winter Package – £2,995 (October to March)
Q: What’s included in the Deluxe Package?
A: The Deluxe Package includes:
- Free room hire
- 3-course meal or afternoon tea for 60 guests
- Drinks package for 60 guests (Prosecco on arrival, two glasses of house wine, Prosecco toast)
- Evening buffet (8 items) for 100 guests or BBQ Menu 2 (available until end of September)
- Evening disco
- Top table flower arrangement, cake stand & knife, linen, chair covers or chivari chairs
- Personalised table plan & place cards
- Complimentary suite for the wedding night
Q: What’s included in the Shelley Package?
A: The Shelley Package includes:
- Free room hire (Shelley Suite, April–September)
- 3-course meal or afternoon tea for 60 guests
- Drinks package (Bucks Fizz, 1 glass of house wine, sparkling toast)
- Evening buffet (5 items) for 100 guests
- Feature room for the night
- Decorations, personalised stationery, and use of hotel gardens
Q: What’s different about the Shelley Winter Package?
A: Instead of an evening buffet, this package includes pie & peas for 100 guests. It’s available October to March and includes all other features of the Shelley Package for £3,995.
Q: What’s included in the Grove Package?
A: The Grove Package includes:
- Free room hire (Grove Suite, April–September)
- 3-course meal or afternoon tea for 40 guests
- Drinks package (Bucks Fizz, 1 glass of house wine, sparkling toast)
- Evening buffet (5 items) for 80 guests
- Feature room for the night
- Table décor, cake stand, chair covers, personalised stationery
Q: What’s included in the Grove Winter Package?
A: The Grove Winter Package is the same as the Grove Package but offers pie & peas for 80 guests in place of the buffet. It’s available October to March and costs £2,995.
Q: Can we add extra guests to our package?
A: Yes, additional day and evening guests can be added to any package. Please contact us for pricing.
Q: Are different menus available for the meal?
A: Yes, you can choose from menu 1, 2, 3, or 4, or opt for afternoon tea. Menu choice may depend on your package, and upgrades may incur a supplement.
Q: Are drinks included in the packages?
A: Yes, each package includes a drinks package. The number and type of drinks vary depending on the package selected.
Q: What type of evening food is included?
A: Depending on your package, evening options include a finger buffet (5 or 8 items), BBQ menus, or pie & peas.
Q: Is accommodation included in the wedding packages?
A: Yes, all packages include a complimentary bedroom for the newlyweds. The Deluxe Package includes the Dukeries Suite; others include a feature room.